Leicester-based homelessness charity, The Bridge Homelessness to Hope, has appointed Keith Neville as a new Case Manager. Keith will provide support and mentoring for service users from the city’s homeless community.
In his new role, Keith will be responsible for introducing a new trauma-based Psychologically Informed Environment (PIE) approach to interactions with homeless guests. He will also be a daily point of contact, assist other case workers, line manage the charity’s team, support the mentor co-ordinator, and liaise with Leicester City Council’s Housing Department and other external service providers.
Prior to joining The Bridge Homelessness to Hope, Keith Neville was a Mental Health Recovery Worker at Turning Point, the integrated substance misuse service for Leicester, Leicestershire and Rutland. Previously, he was in education for 12 years as a Director of Learning in two Leicestershire schools and is studying part-time for his Level 2 Counselling qualifications.
“The Bridge Homelessness to Hope is a passionate charity with a real team ethos. I’m looking forward to helping the team to roll out the new PIE environment to continue to build trust and rapport with our guests.
“My background is from a demanding education environment where I was used to responding to the varied needs of young people, many of whom were from disadvantaged backgrounds. This new role will build upon this experience and enable me to help people in a more direct way, helping to support some of our city’s most vulnerable individuals.” Keith Neville