Case Worker

The Bridge Homelessness to Hope began its work with the disadvantaged in 2009 when a group of local Christians started providing an outreach ‘soup run’ service to homeless people in Leicester. Today our staff and volunteers come from many backgrounds and faiths; we accept those from all faiths and none. We have a number of projects which provide support, advice, guidance, food and clothing to anyone who walks through our doors in need. We are a volunteer-led organisation with a vision to provide everyone in Leicester a place to call home and hope for the future.

About The Role

The Bridge Homelessness to Hope began its work with the disadvantaged in 2009 when a group of local Christians started providing an outreach ‘soup run’ service to homeless people in Leicester. Today our staff and volunteers come from many backgrounds and faiths; we accept those from all faiths and none. We have a number of projects which provide support, advice, guidance, food and clothing to anyone who walks through our doors in need. We are a volunteer-led organisation with a vision to provide everyone in Leicester a place to call home and hope for the future.

Duties and Responsibilities

The post-holder will:

Engage face to face with our guests (service users) to build trust and then support them in liaising with other agencies (Leicester City Council, medical services, other relevant referrals)
Support the team in the provision of services.
Being responsible for ensuring our rules are adhered to, including banning guests where necessary.
Make appropriate referrals and / or signpost guests to external agencies.
Support the Mentor Co-ordinator to identify potential mentees.
Engage in morning outreach in conjunction with the city council, with the aim of breaking down barriers to create trust and generate referrals to yourself and other Case Workers.
Keep accurate, complete, and up to date records of all support work undertaken, ensuring records are kept safe and confidential in accordance with Data Protection Legislation.
Monitor, measure and report on outcomes, contributing to reports to the Board of Trustees and Funder(s).
Attend meetings with strategic partners, project partners and other external agencies as appropriate.
Promote the charity through attendance at local meetings and presentations, where appropriate.
To attend and actively engage in weekly staff meetings, mandatory and ad hoc training courses, supervision and appraisals.
To adhere to all organisational policies and procedures at all times.
To undertake any other relevant duties as deemed necessary.